Room Service with OIDO

Case study Mar 28, 2023

Hotel El Castell ***

El Castell is a business and leisure hotel located in San Boi, Spain. The hotel offers its guests a modern and convenient way to order room service through the OIDO Order&Pay system.

Guests access OIDO by scanning a qr-code in their room, browse the menu offered by the hotel and select their desired food and drinks. After they made their selection, the payment for their order is done securely with their credit card directly in the system, all from the comfort of their room.

Once the payment has been made, the hotel staff receives the order on a screen and can begin preparing right away. When the order is ready, the hotel staff delivers the food to the guest's room.

The OIDO Order&Pay system allows the guest to track the status of their order in real-time on their mobile.

The OIDO Order&Pay system has replaced the manual hassle that was involved in processing a room service order for Hotel El Castell. Guests love the convenience and reliability of the system, and the hotel staff appreciate the efficiency and cost and time savings that the system has brought.

The hotel has seen an increase in customer satisfaction. Overall, the OIDO Order&Pay system has been a great addition to Hotel El Castell and has allowed to provide a modern, convenient, and secure ordering experience for its guests.


Günter Beer

Creating apps since 2008 - two kids - love cooking and photography - founder FOODPHOTO FESTIVAL - co-founder of laif-Photo agency.