Overview
All open orders are displayed in the order overview.
Last updated
All open orders are displayed in the order overview.
Last updated
Main navigation of all new and open orders.
The main navigation in the order overview is via the navigation bar on the left.
The three shades of red indicate the respective status of the order: New - In progress - Ready.
The number in the white circle indicates the current number of orders
The small arrows at the top right show or hide the respective processing status field.
Clicking on the individual tiles opens the order to the right of them.
Above the main navigation, you can click on ‘Hide’ to hide it and have more space for individual orders. When you click on ‘Show Previews’, the summary is shown again.
The upper part contains information about the location, customer, time and status:
Location of the order (such as table number or take-away)
Name of the customer
Timer from time of placing the order
Images indicating status of the order (New, in process, Ready and Done)
Right corner image (notepad) allows to add an internal note regarding this order
After delivery or collection, the order is moved from the order overview to the order list by clicking on the button ‘DONE’ at the top right. You can retrieve the order from the order list at any time.
The centre section contains information about the products ordered:
All ordered products are displayed sorted by course or deliveries. The status ‘in process’ remains until all items have been clicked.
Option 1: Each product can be individually set to READY by clicking on it (undone by clicking it again).
Option 2: All products can be confirmed simultaneously clicking the `READY’ image (undone by clicking the previous image)
The ‘Ready’ status shows the service staff that the order is ready for delivery.
If you have in the Sales zone `Display order status on the receipt page´ activated , your customer will see the status changes in real time on their mobile phone.
The lower part contains administrative information about the order:
Order ID
Order date and time
Total amount
Tip (if activated)
e-mail address customer
Phone number of customer (if requested)
Delivery address of customer (if requested)
Up/down arrow to view the complete order
Status display ‘Payment on site’ indicates that the order has not yet been paid for
You can retrieve and check the order using the QR code on the customer's receipt. Click on the scan symbol in the navigation bar. OIDO will first request permission to use the camera. Access is technically necessary for the Scan function. Point the device camera at the QR code on your customer's receipt screen. The associated order is retrieved for verification.
The filter for the production sites at the bottom of the drop-down menu can be used to switch between the different views. This makes it possible to hide information that is not required for the respective production site or to display an overview of the entire order. In the upper section, you can also filter the entire display by status (New - in process) or type of order (take away - table service). The filters do not change the original order. They only reduce the amount of information displayed.
You can also use the search bar at the top to quickly find specific sales points, dishes, or customers who placed orders.
Receipt symbol to switch to the customer's order view
The filter symbol turns red as soon as you have activated a filter. This means that only the desired part of the order is displayed.
